Massachusetts User Meetings
May 2015 Meeting Minutes
October 2015 Meeting Minutes
May 2016 Meeting Minutes
November 2016 Meeting Minutes

Massachusetts Board of Directors
Keith Caribo – UNITIL
caribo@unitil.com
978-353-3263

David O’Brien – Eversource Energy
david.obrien@eversource.com
617-541-6286


Massachusetts Priority Codes

1 – High – Non Imminent safety/clearance, Underground projects, Customer complaints, fast track
2 – Routine – New business overhead projects, system upgrade/improvement, transfers, road widening, relocation, pole change out
3 – Low – Future civic improvement projects, future system improvement
4 – Damage – Motor Vehicle/Property
5 – Make Ready – Reimbursable, Cable Fiber, etc.
6 – Misc.

Download a list of Massachusetts Priority Codes here.

Massachusetts & Rhode Island Users Guide


About Massachusetts

Massachusetts Sponsors
Eversource, Fitchburg Gas and Electric, National Grid and Verizon 


PT+ Statistics

Created Closed Tickets with Steps Completed
2015 190,191 16,173 40,038
2016 14,056 14,308 33,437
2017 11,743 17,470 29,544