Non-participating Member Codes: Companies can choose to setup Non-participating Member codes (NP) for members who do not utilize the system, but still need to be tracked in NJUNS.  This document explains the process and different options for these types of member codes.

Email Rules Document: This allows a user to setup email rules within their email client to direct the email notifications to deliver to a specific folder or automatically sort through them to only receive the notifications you need.

Silverlight Error Suggestions: NJUNS runs off of Microsoft Silverlight, therefore, it is required to be installed on your computer in order to access our application.  If you receive a Silverlight error, please use this documentation to try and troubleshoot the issue.  As of April 2015, Google Chrome will no longer support Microsoft Silverlight.  Users who use this browser will need to switch to another in order to access NJUNS.

Joint Trench Quick GuideOn December 21, 2015 Joint Trench tickets was folded into the Pole Transfer module. All new JT tickets will need to be created in the new system.  Existing tickets can still be accessed in the Legacy system for now.

Dispute Quick Guide: This document explains the Dispute process and how it is used to communicate between the ticket creator step member when there is an issue with a particular step/ticket.  A  new dispute process was implemented on January 11, 2016.

Bulk Update Quick Guide: This document explains the Bulk Update process.  Users can update tickets in bulk in several ways, as shown in the guide.

Pole Transfer Best Practices: This document provides some tips and tricks for using the PT+ module.

PT+ Updating a Step Quick Guide: This document provides the steps to complete a step on a Pole Transfer ticket.

Project Module Quick Guide: This document provides the process for creating a Project, which can now be used by both Pole Transfer and Pole Attachment.

Queries and Reports Quick Guide:  This document provides detail on each of the queries and reports that NJUNS offers.

Creating a PT+ Ticket Quick Guide: Ticket (Default Mask): This document provides the process for creating a PT+ Ticket in our default mask.

Creating a PT+ Ticket from a PA Step Quick Guide: This document provides the process for creating a PT+ Ticket from a PA Step.

Mapping Quick Guide: This document provides instruction on the new mapping tool released on July 10, 2017.